Shipping Policy

Effective Date: July 19, 2026

Thank you for shopping with EliteSouq. We are committed to delivering your orders quickly and reliably across the United Arab Emirates (UAE).

Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• United Arab Emirates (UAE): Delivery typically takes 4–5 business days after your order has been processed.

Please note that delivery times are estimates and may vary during busy seasons, public holidays, or due to unforeseen courier delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) with tracking information so you can monitor your shipment.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order. EliteSouq is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to meet the estimated delivery times, delays may occasionally occur due to weather conditions, courier issues, customs requirements (if applicable), or other circumstances beyond our control.

Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost, please contact our customer support within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.