Return & Exchange Policy

Effective Date: July 19, 2026

At EliteSouq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

10-Day Return Policy

You may request a return within 10 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include all original packaging, tags, labels, and accessories.

• Be accompanied by proof of purchase or your order number.

Exchange Policy

We offer exchanges within 10 days of delivery for:

• Wrong item received

• Damaged or defective product

• Size or color exchange (subject to stock availability)

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

• Opened or used beauty and personal care products

• Opened perfumes

• Clearance or sale items

• Gift cards

• Products marked as non-returnable

Refunds

For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer. Customers will be asked to provide their bank account details after the returned item has been received and inspected.

Refunds are usually processed within 5–10 business days after approval.

Shipping charges are non-refundable unless the return is due to our mistake or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was delivered.

• The item arrived damaged or defective.

How to Request a Return

Please contact our customer support within 10 days of receiving your order. Include:

• Your order number

• Reason for the return or exchange

• Photos of the item (if damaged or incorrect)

Once your request is approved, we will provide return instructions.

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